student_info

Funding Eligibility Requirements

Under the Victorian Training Guarantee a subsidised training place is guaranteed to eligible students.

To be eligible, an individual must meet the requirements as follows:

An individual must be:

  • an Australian citizen; or
  • holder of a permanent visa; or
  • a New Zealand citizen;

and on January 1st 2015 must be:

under 20 years of age and seeking to enrol in nationally recognised training; or

  • over 20 years of age and seeking to enrol in nationally recognised training in an approved Foundation Skills List course; or
  • over 20 years of age and seeking to enrol in nationally recognised training in a course that is at a higher qualification level than the highest qualification currently held

In addition an individual is only eligible to:

  • commence a maximum of two government subsidised courses in a calendar year.
  • undertake a maximum of two government subsidised courses at any one time;
  • commence a maximum of two government subsidised courses at the same level in their lifetime

Students who do not fall into the above categories, are not eligible and cannot be subsidised, however can still complete the training at a fee-for-service rate.

Students need to provide one of the following:

  • Australian Birth Certificate
  • Current Australian or New Zealand Passport
  • Naturalisation Certificate
  • A green Medicare Card
  • Formal documentation issued by the Australian Department of Immigration and Citizenship confirming permanent residence
  • A signed declaration by a relevant referee.

AND if age is relevant to eligibility one of the following:

  • Current drivers license or learner permit
  • Proof of Age card
  • A ‘Keypass’ card

Fee Information for 2017

Funded Courses

The student tuition fees as published, are subject to change given individual circumstances at enrolment.

All Courses

Places are limited, therefore to secure a place in a class, course fees must be paid on enrolment or a payment plan agreed upon.

If minimum enrolments are not achieved the class will be cancelled. Bookings should be received one week prior to class commencement.

Refund Policy

If a class is cancelled, fees will be fully refunded.

If a student cancels more than a week prior to class starting, a full refund will be paid.

An administration fee may be charged if a student cancels from a course less than a week prior to commencement.

Refund requests after a course has started must be put in writing to the Committee of Management.


Policies and procedures

Complaints Procedure

Yarrawonga Neighbourhood House (YNH) will address complaints efficiently and effectively and will provide documented mechanism for handling complaints in a consistent manner.

Should you have a concern please discuss it with your Tutor who will refer it to a senior staff member.  In consultation with you a decision will be made whether the complaint can be dealt with informally or whether a formal complaint needs to be lodged.  Should this be the case you will be asked to complete a complaints form.

You will be informed of the outcome of your complaint and if you are still not satisfied you have the right to appeal that decision.

Appeals Procedure

As a student you have a right to appeal any decision made by the organisation.  This includes Assessment decisions and findings of Plagiarism.  To lodge an appeal you will need to complete an Appeals Form

Your appeal will be referred to an independent mediator who will give all parties the opportunity to be heard.  You may request that an support person/advocate is present during the mediation process.

Should the mediation not result in the dispute being solved you have the right to seek resolution through other legal means.

Equal Opportunity

YNH will ensure that there is no discrimination and that there is a place for everyone regardless of race, age sex, culture or creed, according to the Equal Opportunity Act 2010.

Courses are open to all members of the community, including the disadvantaged, culturally diverse, disabled, age, business and industry. The policy of YNH is to ensure that the provision of services meets the needs of all as stated in the Equal opportunity Policy and other related policies

Harassment, Victimisation and Bullying:

It is unlawful to harass or bully another person.  YNH will not tolerate harassment or bullying of any kind.

All incidents of harassment or bullying must be reported and investigation procedures instigated.

Privacy

To provide a high quality and personalised service YNH  often needs to collect and record personal information. When we collect your information it will be held securely and will only be used it for the purposes for which it was collected.

Occupational Health and Safety Policy

It is the policy of YNH to ensure, so far as is reasonably practicable, that students, are safe from injury and risk to health whilst attending classes.

As a student it is your responsibility to report anything that you consider could be a risk to your safety or that of others.

Plagiarism

Plagiarism is a form of cheating. It is taking and using someone else’s thoughts, writings or inventions and representing them as your own.

Students found to have submitted plagiarised assessments will be required to resubmit the assessment or in extreme cases may be excluded from the course.

Copyright

You must be careful when copying the work of others. The owner of the material may take legal action against you if the owner’s copyright has been infringed.

You are allowed to do a certain amount of copying for research or study purposes. Generally, 10% or one chapter of a book is acceptable, when studying.  However you must reference your source.

Special Needs

If you are experiencing difficulties related to reading, writing or maths difficulties you should discuss these with your tutor.  YNH will provide support and/or refer them for assistance if required.

Similarly if you have special needs due to a disability you discuss these with your tutor who may be able to make special arrangements to assist you.

Recognition of Prior Learning (RPL)

In competency based training, you are not expected to repeat training for competencies which you already possess. RPL will be offered to all students on enrolment

Change of Details

Please notify the office of any change of details including Name, Address or Phone Number so that we can contact if needed

Withdrawal from Course

If you wish to withdraw from a course, please ask for a Withdrawal Form. You may be eligible for a refund if you withdraw.


Compliance Information


Online Service Standards

Yarrawonga Neighbourhood House Inc. (YNH) offers a range of courses that are delivered in a blended delivery model with an online component.  YNH is committed to providing a quality learning experience for students studying online and these service standards explain our commitment to students in key areas.
STUDENT SUPPORT

YNH will provide the following support to students studying any aspect of their course online:

Trainers/assessors

  • Will advise students of the hours when they will be available for queries about learning and assessment by email and online forums for the duration of the course.
  • Will reply to queries within 48 hours.
  • There will be a maximum of 15 students to each trainer/assessor for each course

Administrative and IT Support

  • Will be available for queries by phone and email between 9:00am and 3:30pm Monday to Friday.
  • Will reply to queries within 24 hours

Support services

Support services are available by appointment between 9:00am and 3:30pm Monday to Friday, in person or via video conference.
STUDENT ENTRY REQUIREMENTS AND INDUCTION

YNH conducts a comprehensive Pre-Training Review for all prospective students to determine whether a course is suitable and appropriate for their individual needs. As part of the Pre-Training Review, we will include assessment of your level of digital literacy, by:

  • Asking you to undertake a self-assessment quiz
  • Discussing the quiz outcomes and making recommendations about whether the course is suitable for you, and identifying additional support where required.

YNH uses a learning management system (LMS) for online course delivery.

The following are the minimum information technology requirements to enable optimal access to the LMS:

  • Microsoft Windows 7 and above or Mac OS version 10 and above.
  • Internet Browser Google Chrome 32 bit version 50 or later or Safari 10 or later.

Web-based content is available on hand held devices including mobile phones and tablets.

A print version of the Participants Guide on the LMS will be provided to students and a copy can be downloaded in the course.

LEARNING MATERIALS

YNH ensures that learning materials used in online training are interactive and are presented in a variety of formats, including:

  • Guided content
  • Graphics
  • Video
  • Audio
  • Interaction through discussion forums and webinars

Print based manuals are also provided to all students.

STUDENT ENGAGEMENT

Yarrawonga Neighbourhood House provides an online learning experience that is engaging and interactive. We will monitor your participation and ensure that you continue to progress through your course.

Collaborative learning opportunities will be provided so that you can interact with peers, through

  • discussion forums
  • webinars
  • face to face classes

Ongoing feedback will be provided as you study through:

  • interaction with trainers/assessors in discussion forums, in class and through assessment process
  • in response to individual queries and in relation to tasks you complete

We will contact students who have not logged on within 2 months of the course commencement date.

Students who have not logged on within 2 months of the course commencement date that do not reengage after 3 attempts at contact will be deemed to have withdrawn from the course.

MODE AND METHOD OF ASSESSMENT

A minimum of two forms of assessment will be used for each unit of competency.

Forms of assessment will include:

  • knowledge questions
  • projects
  • case studies
  • demonstration of practical skills.

TRAINERS AND ASSESSORS

All trainers and assessors delivering online courses at YNH are experienced in online delivery and have undertaken professional development in online delivery, which includes:

  • formal qualifications in online training
  • Participation in online community of practice where trainers and assessors meet and share ideas for improvement.
  • Regular trainer and assessor meetings

Online Service Standards July 17