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Customer Service

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Looking for work? Local business have told us they want to employ people with existing customer service skills.

Improve your job prospects by learning why excellent customer service is so important, how to greet customers, how to answer the phone and take messages. Most importantly, learn how to deal with customer complaints.

Date: Tuesday 1st August
Time: 9:30am—3:00pm
Cost: Full Fee: $125
Concession: $ 31 (GST Free)
Venue: YNH Adult Learning Centre

Tags : customer

Taming your Tablet

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So, you’ve made friends with your tablet. You can send an email, search the Internet and install an app, but would like to learn a bit more.

This student‐led workshop will cover a range of topics, such as attaching photos to emails, Facebook and using your tablet as a productivity tool.

Bring your device, sense of humour and knowledge so we can explore some more in a friendly, fun, interactive
environment.

Date: Friday 15th September
Time: 9:30am – 12:30pm
Cost: $50 (GST Free)
Venue: YNH Adult Learning Centre

Tags : Tablet

Excel Basics

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Have you always wished you could do more with spreadsheets? Microsoft Excel is the premier spreadsheet software with an amazing functionality.

This 3 week course will help you gain confidence in creating and formatting spreadsheets and charts, sorting and filtering, and using excel formulas and functions.

Price includes quality manual

Date: Thursday 27th July – Thursday 10th August
Time: 6:00pm – 9:00pm
Cost: $150 (GST Free)
Venue: YNH Adult Learning Centre

Tags : Excel

Responsible Service of Alcohol – Victoria

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This program is for people involved in the sale, supply and service of alcohol in Victoria. Certificates are issued by the Victorian Commission for Gambling and Liquor Regulation.

Date: Friday 4th August
Time: 9:30am – 12:30pm
Cost: $75 (GST Free)
Venue:YNH Adult Learning Centre

Computers for Scaredy Cats

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Want to get the most out of your computer? Learn to navigate your way around the keyboard, discover the wonders of Word documents and explore the internet. We can individualise classes to suit your needs.

Date: Monday 31st to Monday 18th September
Time: 9:30am – 12:30pm
Cost:
Full Fee: $113
Concession: $92 (GST Free)
Venue: YNH Adult Learning Centre

This training is delivered to eligible individuals with Victorian and Commonwealth funding.  The student tuition fees as published are subject to change given individual circumstances at enrolment.  This fee includes: Materials $15 and Amenities of $72.

Tags : Digital, IT, technology, computers, excel, beginners, email, online, SCAREDYS, BEGINNER, WORD, INTERNET BEYOND SCAREDY CATS

Introduction to Commercial Cookery

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Learn how to prepare delicious and nutritious meals.

Maybe you are exploring the idea of becoming a chef.  Or perhaps you just want to learn how to cook.  Or it could just be that you want some new recipe ideas and some additional cooking skills.

Then this course is for you.

Each week you will prepare a delicious lunch and the best bit is that you get to eat it.

Date:  Wednesday 2nd August to Wednesday 13th September
Time:  9:30am – 12:30pm
Cost:
Full Fee: $196
Concession: $178 (GST Free)
Venue: Lions Commercial Kitchen

 

Tags : Cookery

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